Your feedback matters to us. We are committed to resolving your concerns promptly and fairly.
At NaqviX, we strive to provide exceptional service across all our business solutions including BPO/KPO services, AI solutions, marketing, development, finance, data analytics, automation, and consulting. However, we understand that sometimes issues may arise, and we are committed to addressing them promptly and effectively.
Our Complaints Cell is designed to ensure that all customer concerns are handled with the utmost care, transparency, and professionalism. We believe in continuous improvement and use your feedback to enhance our services.
Email Address:
complaints@naqvix.com
For detailed complaints and documentation
Phone Number:
+92 3222 777 414
Available Monday to Friday, 9:00 AM - 6:00 PM (PKT)
General Email: info@naqvix.com (Please mention "COMPLAINT" in subject line)
Postal Address: Plaza#289, First Floor, Q Block (Commercial Lane) DHA, Phase 2, Lahore
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (Pakistan Standard Time)
We will acknowledge receipt of your complaint within 24 hours of submission
Initial assessment and response within 3 business days
Most complaints resolved within 7 business days
Complex complaints resolved within 15 business days maximum
Note: If your complaint requires additional investigation or involves third parties, we will keep you informed of the progress and provide regular updates every 3 business days until resolution.
Contact us via email or phone with detailed information
We acknowledge receipt and assign a complaint reference number
Our team investigates the issue thoroughly and fairly
We provide a solution and communicate the outcome clearly
We follow up to ensure satisfaction and close the complaint
To help us process your complaint efficiently, please provide the following information:
If you are not satisfied with the initial resolution of your complaint, you have the right to escalate the matter:
Senior Management Email: escalation@naqvix.com
Direct Phone: +92 3222 777 414 (Ask for Complaints Manager)
Escalated complaints will be reviewed by senior management within 3 business days.
For any questions about our complaints process or to submit a complaint, please contact us:
Company: NaqviX
Complaints Email: complaints@naqvix.com
General Email: info@naqvix.com
Phone: +92 3222 777 414
Address: Plaza#289, First Floor, Q Block (Commercial Lane) DHA, Phase 2, Lahore
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (PKT)
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We are committed to resolving your concerns and improving our services.