Transparent refund, return, and exchange conditions for all our services
At NaqviX, we stand behind the quality of our business solutions including BPO/KPO services, AI solutions, marketing, development, finance & accounting, data analytics, automation & RPA, and consulting services. We are committed to customer satisfaction and offer fair refund policies.
This policy outlines the conditions for refunds, returns, exchanges, and the mandatory turnaround times for processing refund requests to ensure transparency and customer confidence.
Setup Phase: Full refund if cancelled before onboarding
Ongoing Operations: 30-day notice, pro-rated refund
Performance Issues: Service credits or partial refunds
Data Processing: Refund for unprocessed data only
Consultation Phase: Full refund if not satisfied
Development Phase: Milestone-based refunds
Implementation: Performance-based refund policy
Training & Support: Pro-rated refund for unused hours
Strategy Development: Full refund if not approved
Campaign Management: Refund for unused ad spend
Content Creation: Refund for undelivered content
Performance Marketing: ROI-based refund consideration
Planning Phase: Full refund if project cancelled
Development Phase: Refund for incomplete features
Testing Phase: Refund if critical bugs unfixed
Deployment: Refund for deployment failures
Bookkeeping: Refund for unprocessed periods
Financial Reports: Refund for inaccurate reports
Tax Services: Refund if filing errors occur
Payroll Processing: Refund for processing errors
Strategic Consulting: Satisfaction-based refund policy
Implementation Support: Results-based refunds
Training Programs: Refund for unattended sessions
Ongoing Advisory: Pro-rated monthly refunds
Refund request received and acknowledged
Eligibility assessment and documentation review
Refund approval or denial notification
Approved refunds initiated to original payment method
Complete refund process including bank processing
International transfers or disputed cases
Guarantee: All eligible refunds will be processed within 14 business days. If processing takes longer due to banking or international transfer delays, we will provide regular updates and expedite the process wherever possible.
Since our services are intangible, traditional "returns" don't apply. However, we offer:
We offer service exchanges under specific conditions:
Email refunds@naqvix.com or info@naqvix.com with "REFUND REQUEST" in subject line
Include account details, service information, reason for refund, and supporting documentation
Our team will review your request and assess eligibility within 3 business days
Receive decision notification and refund processing (if approved) within 7-14 business days
In case of events beyond our control (natural disasters, government regulations, pandemics):
Additional considerations for international refunds:
If you disagree with our refund decision:
For refund requests, questions, or assistance with our refund policy:
Company: NaqviX
Refunds Email: refunds@naqvix.com
General Email: info@naqvix.com
Phone: +92 3222 777 414
Address: Plaza#289, First Floor, Q Block (Commercial Lane) DHA, Phase 2, Lahore
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (PKT)
For refund requests, please include "REFUND REQUEST" in the email subject line for faster processing.
© 2025 NaqviX. All rights reserved.
This refund policy is effective as of September 19, 2025and supersedes all previous versions.