Delivery & Termination Policy
Clear guidelines for service delivery, timelines, and termination conditions.
Service Delivery Overview
Naqvix is committed to delivering high-quality business solutions including BPO/KPO services, AI solutions, marketing, development, finance & accounting, data analytics, automation & RPA, and consulting services to clients both locally in Pakistan and internationally.
This policy outlines our delivery conditions, timelines, cancellation procedures, and termination terms to ensure transparency and mutual understanding between Naqvix and our valued clients.
Service Delivery Conditions
Local Delivery (Pakistan)
Service Areas:
- Primary coverage: Lahore, Karachi, Islamabad, Rawalpindi
- Secondary coverage: Faisalabad, Multan, Peshawar, Quetta
- Remote areas: Available via digital delivery methods
Delivery Methods:
- On-site consultation and implementation (major cities)
- Digital delivery via secure platforms
- Hybrid approach combining remote and on-site services
- 24/7 technical support and maintenance
International Delivery
Global Coverage:
- Primary markets: USA, Canada, UK, Australia, UAE
- European Union countries with GDPR compliance
- Asia-Pacific region including Singapore, Malaysia
- Other regions upon request and feasibility assessment
International Delivery Methods:
- 100% remote delivery via secure digital platforms
- Video conferencing for consultations and meetings
- Cloud-based project management and collaboration
- Time zone-adjusted support (business hours alignment)
Service Delivery Timelines
BPO/KPO Services
AI Solutions
Marketing Solutions
Development Services
Finance & Accounting
Data Analytics
Cancellation Policy
Cancellation Rights & Conditions
Yes, we allow cancellations under specific conditions and timelines outlined below:
Before Service Commencement
- • Full refund: 48+ hours before start date
- • 75% refund: 24-48 hours before start
- • 50% refund: Less than 24 hours before start
- • No refund: After service commencement
After Service Commencement
- • Ongoing services: 30-day notice required
- • Project-based: Milestone-based cancellation
- • Completed work: Payment due for delivered portions
- • Consultation services: Non-refundable after delivery
How to Cancel Services
Submit Written Notice: Email cancellation@naqvix.com or info@naqvix.com
Include Required Information: Account details, service type, reason for cancellation
Confirmation: We'll acknowledge within 24 hours and process within 3-5 business days
Refund Processing: Eligible refunds processed within 7-14 business days
Service Termination Conditions
Client-Initiated Termination
Notice Period: 30 days written notice for ongoing services
Project Termination: Allowed at milestone completion points
Final Deliverables: All completed work delivered within 7 business days
Data Transfer: Client data transferred securely within 14 business days
Outstanding Payments: All dues must be settled before termination
Naqvix-Initiated Termination
Breach of Contract: Immediate termination for material breach
Non-Payment: 15 days notice for payment defaults
Scope Changes: 30 days notice for significant scope modifications
Business Reasons: 60 days notice for strategic business decisions
Refund Policy: Pro-rated refunds for prepaid unused services
Special Conditions & Exceptions
Force Majeure Events
Service delivery may be affected by events beyond our control including natural disasters, government regulations, internet outages, or global pandemics. In such cases:
- Service timelines may be extended without penalty
- Alternative delivery methods will be explored
- Clients will be notified within 24 hours of any delays
- Compensation or service credits may be provided at our discretion
International Compliance
For international clients, additional conditions may apply:
- Compliance with local data protection laws (GDPR, CCPA, etc.)
- Currency exchange rate fluctuations may affect pricing
- Time zone differences may impact real-time support availability
- Local holidays and business practices will be respected
Quality Assurance
If delivered services do not meet agreed quality standards:
- Free revision and correction within 30 days of delivery
- Partial refund for unresolved quality issues
- Service credit for future projects
- Escalation to senior management for resolution
Contact Information
For questions about delivery, cancellation, or termination policies, please contact us:
Company: Naqvix
General Email: info@naqvix.com
Cancellation Email: cancellation@naqvix.com
Phone: +92 3222 777 414
Address: Plaza#289, First Floor, Q Block (Commercial Lane) DHA, Phase 2, Lahore
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (PKT)
© 2026 Naqvix. All rights reserved.