Clear guidelines for service delivery, timelines, and termination conditions
NaqviX is committed to delivering high-quality business solutions including BPO/KPO services, AI solutions, marketing, development, finance & accounting, data analytics, automation & RPA, and consulting services to clients both locally in Pakistan and internationally.
This policy outlines our delivery conditions, timelines, cancellation procedures, and termination terms to ensure transparency and mutual understanding between NaqviX and our valued clients.
Yes, we allow cancellations under specific conditions and timelines outlined below:
Submit Written Notice: Email cancellation@naqvix.com or info@naqvix.com
Include Required Information: Account details, service type, reason for cancellation
Confirmation: We'll acknowledge within 24 hours and process within 3-5 business days
Refund Processing: Eligible refunds processed within 7-14 business days
Notice Period: 30 days written notice for ongoing services
Project Termination: Allowed at milestone completion points
Final Deliverables: All completed work delivered within 7 business days
Data Transfer: Client data transferred securely within 14 business days
Outstanding Payments: All dues must be settled before termination
Breach of Contract: Immediate termination for material breach
Non-Payment: 15 days notice for payment defaults
Scope Changes: 30 days notice for significant scope modifications
Business Reasons: 60 days notice for strategic business decisions
Refund Policy: Pro-rated refunds for prepaid unused services
Service delivery may be affected by events beyond our control including natural disasters, government regulations, internet outages, or global pandemics. In such cases:
For international clients, additional conditions may apply:
If delivered services do not meet agreed quality standards:
For questions about delivery, cancellation, or termination policies, please contact us:
Company: NaqviX
General Email: info@naqvix.com
Cancellation Email: cancellation@naqvix.com
Phone: +92 3222 777 414
Address: Plaza#289, First Floor, Q Block (Commercial Lane) DHA, Phase 2, Lahore
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (PKT)
© 2025 NaqviX. All rights reserved.
This policy is effective as of September 19, 2025 and may be updated periodically.