Dispatch Operations
Real-time dispatch for towing, roadside, HVAC, plumbing and field service businesses. Trained dispatchers managing calls, GPS tracking and driver coordination around the clock.
At Naqvix, we provide fully managed BPO and KPO services with trained, dedicated agents who become an extension of your team. From dispatch operations to customer support, back-office management to knowledge process outsourcing — we handle the operational complexity so you can focus on growing your business.
Naqvix delivers BPO and KPO solutions that go beyond simply providing headcount. Our agents are trained on your specific processes, tools and quality standards. We manage the team, the training, the quality assurance and the performance reporting — you get results without the operational overhead.
Whether you need 24/7 dispatch coverage, a dedicated customer support team, back-office processing or specialised knowledge work — we build and manage the operation to your exact specifications with full SLA accountability.
Real-time dispatch for towing, roadside, HVAC, plumbing and field service businesses. Trained dispatchers managing calls, GPS tracking and driver coordination around the clock.
Inbound and outbound customer support via phone, email, chat and social media. Trained agents who represent your brand professionally and resolve issues on first contact.
Data entry, invoice processing, order management, CRM updates and administrative tasks. Accurate, consistent and delivered on time without the management overhead.
Dedicated agents who follow up on every lead within minutes, qualify them against your criteria and book appointments directly into your calendar or CRM.
Executive and administrative virtual assistants for calendar management, email handling, travel booking, research and day-to-day operational support.
Primary and secondary research, competitive analysis, data collection and verification. Structured deliverables that inform your business decisions.
Review and moderate user-generated content, social media comments and marketplace listings. Protect your platform and brand from harmful or inappropriate content.
Financial analysis, legal research, technical writing, data analytics and other knowledge-intensive tasks requiring domain expertise and analytical capability.
Full dispatch operations for towing companies — call intake, GPS-based driver assignment, ETA communication and job status tracking. We run your dispatch like an in-house team.
Dedicated, trained teams that integrate into your business — without the overhead of hiring, training and managing in-house.
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Google AdsGoogle AnalyticsSlackWe audit your current operations, document your processes, tools and quality standards. We define clear SLAs and KPIs before anything starts.
We recruit and select agents with the right skills and temperament for your specific operation. No generic staffing — purpose-built teams.
Agents are trained on your processes, tools, brand voice and quality standards. They pass certification before handling live work.
We launch with close supervision — monitoring every interaction, providing real-time coaching and refining processes based on live feedback.
Ongoing quality monitoring, regular performance reviews, continued training and process optimisation. We manage the team — you get the results.
As your needs evolve, we scale the team up or down, add new capabilities and continuously improve efficiency without disrupting operations.
Your agents work exclusively on your account. No shared pools, no split attention. They learn your business and become an extension of your team.
Clear service level agreements with measurable KPIs. Response times, resolution rates and quality scores — all tracked and reported weekly.
Round-the-clock operations for businesses that never sleep. Night shifts, weekends, holidays — we cover it all without the staffing headache.
Regular call monitoring, interaction audits and customer satisfaction tracking. We do not just fill seats — we deliver measurable quality.
Scale your operations up or down based on demand without the fixed costs of in-house hiring, training and infrastructure.
Strict data handling protocols, NDA-signed agents and HIPAA-compliant processes for healthcare clients. Your data security is non-negotiable.
“NaqviX became the engine behind Roadsider. They built everything and run everything. We focus on the product, they handle the rest.”
Roadsider Team
Roadsider.com
SaaS + BPO ClientLet us show you how a dedicated BPO team can transform your operations. We will assess your requirements, propose a tailored solution and have your team operational within weeks — not months.
Share your operational challenges and requirements.
We recruit, train and certify agents for your operation.
Your dedicated team starts delivering results with full SLA accountability.