Privacy Policy
Last updated: May 31, 2026
1. Introduction
At NaqviX, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
NaqviX provides comprehensive business solutions including BPO/KPO services, AI solutions, marketing, development services, finance & accounting, data analytics, automation & RPA, and consulting & strategy services. This policy applies to all our services and interactions.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name, email address, phone number, and business address
- Company information and job title
- Payment and billing information
- Communication preferences and history
2.2 Business Information
For our BPO/KPO and consulting services, we may collect:
- Business processes and operational data
- Financial and accounting records
- Marketing and customer data
- Technical specifications and system information
2.3 Technical Information
We automatically collect certain technical information:
- IP address, browser type, and device information
- Website usage patterns and analytics data
- Cookies and similar tracking technologies
- Log files and system performance data
3. How We Use Your Information
3.1 Service Delivery
- Providing BPO/KPO, AI, development, and consulting services
- Processing payments and managing accounts
- Communicating about projects and deliverables
- Providing customer support and technical assistance
3.2 Business Operations
- Improving our services and developing new solutions
- Conducting market research and analytics
- Ensuring security and preventing fraud
- Complying with legal and regulatory requirements
3.3 Marketing and Communication
- Sending service updates and newsletters (with consent)
- Providing information about relevant services
- Conducting customer satisfaction surveys
- Personalizing your experience with our services
4. Information Sharing and Disclosure
4.1 Service Providers: We may share information with trusted third-party service providers who assist us in delivering our services, such as cloud hosting, payment processing, and analytics platforms.
4.2 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4.3 Legal Requirements: We may disclose information when required by law, court order, or to protect our rights, property, or safety.
4.4 Consent: We may share information with your explicit consent or at your direction.
5. Data Security
5.1 Security Measures: We implement industry-standard security measures including encryption, access controls, secure data centers, and regular security audits to protect your information.
5.2 Data Encryption: All sensitive data is encrypted both in transit and at rest using advanced encryption protocols.
5.3 Access Controls: We maintain strict access controls and employee training programs to ensure only authorized personnel can access your information.
5.4 Incident Response: We have established procedures for detecting, responding to, and reporting any security incidents or data breaches.
6. Data Retention
6.1 Retention Period: We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
6.2 Business Records: Business and financial records may be retained for up to 7 years or as required by applicable laws and regulations.
6.3 Data Deletion: Upon request or when no longer needed, we will securely delete or anonymize your personal information in accordance with our data retention policies.
7. Your Privacy Rights
7.1 Access and Correction: You have the right to access, update, or correct your personal information in our records.
7.2 Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
7.3 Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.
7.4 Opt-out: You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails.
7.5 Complaints: You have the right to file a complaint with relevant data protection authorities if you believe your privacy rights have been violated.
8. Cookies and Tracking Technologies
8.1 Cookie Usage: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.
8.2 Types of Cookies: We use essential cookies for website functionality, analytics cookies for performance monitoring, and marketing cookies for advertising purposes.
8.3 Cookie Control: You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.
9. International Data Transfers
9.1 Global Services: As we provide services to clients worldwide, your information may be transferred to and processed in countries other than your own.
9.2 Safeguards: We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.
9.3 Compliance: All international transfers comply with applicable data protection laws and regulations.
10. Children's Privacy
10.1 Age Restriction: Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10.2 Parental Notice: If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
11.1 Updates: We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
11.2 Notification: We will notify you of significant changes through email or prominent notices on our website.
11.3 Effective Date: Changes become effective on the date specified in the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Company: NaqviX
Email: info@naqvix.com
Phone: +92 3222 777 414
Address: Plaza#289, First Floor, Q Block (Commercial Lane) DHA, Phase 2, Lahore
For privacy-related inquiries, please include "Privacy Policy" in the subject line of your email.
© 2026 NaqviX. All rights reserved.