Towsider: A Two-Sided, Uber-Style Towing Platform for Customers and Drivers

Getting a tow still usually means calling around, describing where you are, and waiting with no idea when — or whether — a truck is coming. Towsider set out to replace that with an on-demand model: request a tow from your phone, get matched with an operator, and stay in contact until the truck arrives.

That meant building for two very different users at once. On one side, a stranded customer who is stressed, possibly on a road shoulder, and needs the booking flow to be nearly thoughtless. On the other, a tow operator who needs to control their availability, see job details clearly, and track what they're earning. And towing itself isn't one product — a local hook-up, a city-to-city outstation move, and a truck rental are different jobs with different pricing, so the booking flow had to branch cleanly from the first screen.

We built the platform as two synchronized mobile apps — one per side of the marketplace.

Customer app

• Booking flow with destination search, saved places (Home / Office), and calendar scheduling for planned moves — not just emergencies.
• Three service categories from the home screen: My Tow (local towing), Outstation (city-to-city transport), and Truck Rental — each with its own flow.
• Active Tow screen — once a job is assigned, the customer sees the driver's profile and rating, the fare, and the pickup and drop-off addresses, with one-tap in-app chat and phone call buttons so they're never waiting in silence.
• My Tow history with tabbed views of current and past jobs.
• In-app wallet and account settings, plus promotional offers surfaced on the home screen.
• Onboarding flow introducing the service to first-time users.

Driver app

• Availability toggle so operators control when they receive work.
• Manage Tows — a dedicated job-management view for reviewing and working through assigned tows.
• Earnings visibility, so the money side is never a mystery.

Both apps share one design language — the same component patterns and green identity — so the product feels like a single platform whichever side of it you're on.